FAQS
Ordering
1. What payment options do you offer?
We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, PayPal.
2. What kinds of discounts do you provide?
We offer discount codes on our homepage or social media during holidays. Simply enter this code in the " Add A Coupon " field at checkout.
3. Can I use multiple discount codes on the same order?
Only one discount code can be used per order.
4. Can I cancel my order?
We support order cancellations within 6 hours of placing your order. Please contact us within this timeframe, otherwise, the goods may be shipped from the warehouse and we will be unable to cancel it for you.
5. Do you offer wholesale?
Yes, click the link to visit our wholesale page for more information. We offer tiered pricing based on the quantity you want when you order 20 or more units of a single item. Click here to learn more details, and we will ensure you get the best price.
Shipping
6. Shipping Costs, Customs and Duties
We offer free shipping. For international orders, customers are responsible for paying any applicable customs and duty fees. These fees are not included in the product price or shipping cost and may vary depending on the destination country.
7. Do you offer international shipping?
Yes, we offer free worldwide shipping. For international orders, customers are responsible for paying any applicable customs and duty fees. These fees are not included in the product price or shipping cost and may vary depending on the destination country.
8. What if my tracking shows my package was delivered, but I didn't receive it?
If your order tracking shows that your package has been delivered but you cannot locate it, please contact the carrier and we can assist you.
9. How long will it take to receive my order?
Here are our current average delivery times to the following countries:
CountryDelivery Time (Estimated)
- United State 2-5 business days
- United Kingdom,Australia,Canada 4-8 business days
- Rest of World 6-10 business days
The delivery dates provided are estimated based on the shipping date and taking into account the transit time. Incorrect delivery addresses, bad weather, customs procedures, and various circumstances beyond our control may affect delivery
Returns & Refunds
10. What is your return policy?
Our return policy lasts 30 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Products that do not meet these criteria will not be considered for return! Click here to view our detailed refund policy.
Drop Us A Line
Get in touch and let us know how we can help. Have a question but aren’t sure who to contact? Get in touch and a member of our team will reach out to you.